General FAQs

How do I get service?

The Basic Universal Service channels listed on the welcome page are available to all Marist system outlets as a convenience of occupancy. Just connect a cable from the wall outlet to the television set, and service is available.

DIGITAL CABLE service is also available to Marist residents from Falls Earth Station. Subscriptions to Digital Basic service includes approximately 17 different cable stations, and 36 commercial-free stereo audio services. Premium services are also available: HBO Multi-Plex, Cinemax Multi-Plex, Showtime/The Movie Channel Multi-Plex, Starz/Encore Multi-Plex and a number of Pay-Per-View Channels. To subscribe, follow the Subscription Service link, and the Subscription Sign-Up link on this web site. You will be asked to choose a PIN number for account management purposes.

In order to subscribe, you must have an e-mail address and a valid credit/debit card. All payments are made using the card. All correspondence with you regarding your account will be through your e-mail address. All account management is done on-line with your PIN using the PPV/Acct. Mgt. Link on this site.

Why do I only get channels up to Channel 13?

Most television sets have a setting to enable reception of either Off-Air Antenna or Cable. On the campus television system, your television must be set to "Cable" (or "CATV", "CATV - IRC"). Most televisions come with a default setting of "Off-Air" (or "Antenna"). You must change this default setting to enable reception of all cable channels. This setting may be changed either by moving a switch or by following menu prompts for set-up. Television set manufacturers usually write all of this information down, and include it with the receiver as an operator's manual.

My television has the old type rotary position tuner that only has Ch 2 - 13. How do I receive the other cable television channels?

You won't - unless you can run the cable through a CATV tuner or a VCR that has a CATV tuner; and then connect the output of that device to your television. CATV tuners are available at retail electronics stores, generally at a cost of a 13" color TV with a tuner already built in.

How do I connect a VCR?

Connect the cable from the room outlet to the VCR ("VHF IN"), and then connect the VCR ("VHF OUT") to the television ("VHF IN"). Television set and VCR manufacturers usually write all of this information down, and include it with the receiver as an operator's manual.

How do I connect my computer to the CATV system?

NTSC television signals may be viewed on your computer screen by using a PC TV card. Generally, a card must be inserted into your computer that has an input connection for the CATV. The performance and quality varies according to the equipment used.

What happens once I fill out the Subscription Sign-Up form?

Once you submit the completed Subscription Sign-Up form on this web site, you will receive notification of when and where to pick up your equipment. Your Credit Card account will be debited for the Initial Account Set-up fee ($25.00). You connect the digital set-top receiver between the wall cable TV outlet and your television set. Follow the instructions included with the set-top receiver. That's it! The set-top receiver may take up to 1 hour to initialize completely with all of the services to which you have subscribed and download the interactive TV guide.

How do I connect the digital Set-Top Receiver?

The digital set-top receiver is connected between the cable TV wall outlet and your television set. Connect a cable jumper from the wall outlet to the input of the set-top receiver (the input connector is on the back of the unit, on the side near the power cord, marked with a picture of a cable). Then connect another jumper from the receiver output connector (on the back of the unit, just below the Ch3/Ch4 selector switch, marked with a picture of a TV screen), to the VHF or CATV input of your television set.

To download a complete user’s manual for the set-top receiver (DSR-470) in PDF format, Click Here.

The complete user’s manual also shows how to take advantage of all receiver functions, on-screen guides, timers, etc.

How do I program my TV remote or TIVO to control my Set-top Receiver?

You may want to use the remote control that came with your TV or your TIVO to control the set-top receiver. Look in the instructions that came with your TV or TIVO to find the control codes for cable set-top boxes. Look under Motorola, or Motorola DSR-470; if you cannot find this listed, try using the codes listed for General Instrument, or General Instrument 10035. If you cannot find these codes, check with your TV or TIVO manufacturer.

How do I buy PPV or Premium Services?

You can add Premium Services to your account; or purchase PPV Movies and other events by following the PPV/Acct. Mgt. link on this site. You will need the PIN number that you selected on the Subscription Sign-Up form. When you upgrade your subscription with Premium Services or purchase a PPV event on-line, your digital set-top receiver will automatically receive these instructions and your new services will be authorized. Your account will be debited automatically for the purchase.

How do I manage my account?

Your credit/debit card will automatically be debited monthly for your subscription. Your account information, including charges and payment history, is available on-line only by following the PPV/Acct. Mgt. link on this site. You will need the PIN number that you selected on the Subscription Sign-Up form to manage your account. No paper bill or statement will be sent.

How do I update my credit card or other billing information?

Go to the update information link. The information needed is the first and last name on the account, the account number, the e-mail address, and the last 4 digits of the credit card on file. You will be able to update your credit card, address, phone number, e-mail all through a secure site.

What if I forget my PIN number?

Go to the "If you have forgotten your PIN" section of the Update Account Information page. Your PIN will be re-set within 24 business hours.

How do I cancel or downgrade service?

You must contact Falls Earth Station to either cancel or downgrade service. Use the Contact Us link on this web site. Cancellations or downgrades of service require at least 2 business days advance notice.

If you cancel service, you must return the digital set-top receiver immediately to avoid being charged for the full amount of the receiver replacement cost. Contact Falls Earth Station using the Contact Us link for receiver return/pick-up instructions.

Where do I return my equipment if I cancel service?

If you cancel service at a time other than the last few days of the academic year, let us know by completing the Contact Us form on this website, and return your receiver, remote control, and jumper cables during regular business hours to the Office of Student Activities, Student Center 373. At the end of the academic year, we may email you with alternate instructions.

IT IS YOUR RESPONSIBILITY TO RETURN THE EQUIPMENT! YOU WILL BE HELD LIABLE FOR ANY MISSING, LOST, OR DAMAGED EQUIPMENT!

What about service problems or outages?

Please use the Contact Us link on this site for problems that involve a malfunction in your service. This may include lack of any signals, damaged wall outlet, poor reception. If a site visit to your room is required, it will be scheduled using this Service Request link.

How do I contact Falls Earth Station with other questions about my account?

Please use the Contact Us link on this site to e-mail your questions. We will answer your questions within 1 business day. This link is designed for administrative and account service, not technical service related to service outages. For reception or other technical problems, use the Service Request link on this site for best response.

How do I receive High Definition programming?

Your campus cable system includes the off-air television broadcaster’s digital offerings. This can include high definition programming as well as additional digital channels offered by the broadcasters. Check the channel lineup for available services.

To receive the high definition programming your TV must be tuned to receive over-the-air digital channels. This setting may be listed as digital off-air or ATSC. Please refer to your televisions operating instructions for proper scanning of available channels. Most TV’s will have an auto-scan function that will automatically search for all available channels. The TV should be scanned for standard cable as well as the off-air digital channels to receive all available channels.

If auto-programming your TV’s results in channels on the campus lineup not being received, check to make sure the cable from the outlet to the TV is properly installed. Some TV’s have an analog input as well as a digital input, which would require the use of a splitter to feed both connectors simultaneously.